State Farm® Insurance Agent Juan Carlos Hernandez
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Maximiliano Rodriguez
October 6, 2026
1
out of
5
rating by Maximiliano Rodriguez
"Was charged for over a year after I requested to end coverage. I am still waiting on the check for the amount taken from me.
DO NOT TRUST THIS OFFICE OR OTHER BIG NAME INSURANCE AGENCIES"
We responded:
"Hello Maximiliano,
Disappointed to see this review, especially since my staff and I have been actively working with you to resolve this matter. As you’re aware, certain concerning details complicated the process, However, my main office continues to work toward a resolution."
toni shoffner
October 1, 2026
5
out of
5
rating by toni shoffner
"Kathy the agent that assisted me with all of my transactions was so helpful, patient and kind. She always returned calls and never left me hanging. She answered all my questions. I really appreciate her and all the time that took to get my policies figured out. Much appreciated 🌞"
We responded:
"Hello Toni
Thank you so much for your kind words! I’m so glad Kathya was able to help and make the process easier for you. We truly appreciate your trust and support!
Juan Carlos Hernandez, Agent"
Lilian Hara Martinez
September 30, 2026
5
out of
5
rating by Lilian Hara Martinez
"Kathya me ayudó a poder bajar el
Importe de mi aseguranza , ya había hablado para ver si podía bajar el
Costo , y no me habían dado opciones , si no
Hubiera sido por Kathya habría cancelado con ustedes . Gracias"
We responded:
"Hola Lilian,
Muchas gracias por compartir su experiencia! Y las 5 estrellas. Me da mucho gusto saber que Kathya pudo ayudarle a encontrar una mejor opción y que decidió continuar con nosotros. Agradecemos mucho su confianza y negocio.
Juan Carlos Hernandez, Agente"
g cabezas
August 7, 2026
5
out of
5
rating by g cabezas
"Juan was so helpful and made me a happy customer with State Farm!!! :) He made my process easy and quick with all my insurance needs!"
We responded:
"Hello
I'm happy to hear my office made everything simple and stress-free. Thank you for choosing us and trusting my team with your insurance needs!
Juan C Hernandez, Agent"
Robert Stemen
July 20, 2026
5
out of
5
rating by Robert Stemen
"Albert helped today with my request and I was very satisfied with the service he offered me
Thank you."
We responded:
"Hello Robert,
I’m glad to hear Albert was able to resolve your concerns. Thank you for your 5-star review! We appreciate your trust and look forward to serving you again.
Juan C Hernandez, Agent"
Grace Rodriguez
May 6, 2026
5
out of
5
rating by Grace Rodriguez
"I decided to go with State Farm because my agent, Katia, helped answer all my questions and guided me to find the right coverage. Thanks to her patience and support, I feel confident and at ease knowing I’m protected in case of any car or home incident.
She took the time to find me the best price, which I truly appreciate. I feel very comfortable and secure being insured with State Farm Juan Carlos Hernández."
We responded:
"Hello Grace,
Thank you so much for your kind words and for trusting us with your auto and home insurance needs! I’m glad to hear that Kathya was able to answer all your questions. We truly appreciate your recommendation and look forward to being here for you whenever you need us!
Juan Carlos Hernandez, Agent"
Connie
April 29, 2026
5
out of
5
rating by Connie
"Juan worked diligently with me at no cost for several weeks to obtain my late husband's life insurance benefits. In my case it was an extremely complicated process, and I don't know what I would have done without his assistance. State Farm rules!"
We responded:
"Hello Connie,
Thank you so much for sharing your experience. We are truly honored to have been able to assist you during such a difficult time. Your trust means a great deal, and we sincerely appreciate your recognition. Thank you again for being part of the State Farm family!
Juan C Hernandez, Agent"
Claudia Lozano
April 29, 2026
5
out of
5
rating by Claudia Lozano
"Albert was very professional and helped me immediately with what I needed."
We responded:
"Hello Claudia,
Thank you for the 5 stars! I’m glad to hear Albert was able to resolve your concerns. Please reach out if you need something going forward.
Juan C Hernandez, Agent"
Mark Weis
March 26, 2026
5
out of
5
rating by Mark Weis
"Juan and his team are wonderful to work with. They are always quick to respond and are very knowledgeable about current market conditions. I would highly recommend them!"
We responded:
"Hi Mark,
Thank you so much for your kind words and recommendation! I truly appreciate your trust in my office and team. We look forward to continuing to assist you with all your insurance needs!
Juan C Hernandez, Agent"
Anthony Chapman
March 19, 2026
5
out of
5
rating by Anthony Chapman
"Excellant"
We responded:
"Hello Anthony,
Thank you for the 5 stars. We appreciate your business.
Juan C Hernandez, Agent"
Miguel Aguilar
March 12, 2026
5
out of
5
rating by Miguel Aguilar
"Staff was helpful and happy to assist! Great experince!!"
We responded:
"Hello Miguel,
I’m glad my office was helpful and made your experience a great one. Please reach out if you need anything going forward.
Juan C Hernandez, Agent"
Jaylin Manuel
March 6, 2026
5
out of
5
rating by Jaylin Manuel
"Kathy is always so helpful and I really appreciate the time she takes to explain everything when I have questions about updating or adding a policy. She is always so patient and kind and I’m glad she’s on the team."
We responded:
"Hello Jaylin,
Thank you for those kind words and 5 stars! Happy to hear Kathya was able to help out. I’m also glad she’s on my team; I will share your appreciation with her. We’re here to help if you need anything going forward.
Juan C Hernandez, Agent"
Hugo Altuzar
February 23, 2026
5
out of
5
rating by Hugo Altuzar
"I’ve had an excellent experience with Juan Carlos Hernandez – State Farm Insurance. Albert Castaneda in the office has been incredibly helpful, professional, and highly collaborative every step of the way.
He takes the time to explain everything clearly, responds promptly, and truly goes above and beyond to support his clients. It’s rare to find this level of customer service and genuine care.
If you’re looking for reliable vehicle insurance and a team that really has your back, I highly recommend this office. Outstanding service all around!"
We responded:
"Hello Hugo,
Wow, Thank you so much for those kind words and 5 stars! I’m thrilled to hear Albert provided excellent service. We pride ourselves on clear communication and going the extra miles for our clients. We look forward to continue to support your insurance needs.
Juan C Hernandez, Agent"
Miguel Carrillo
February 19, 2026
5
out of
5
rating by Miguel Carrillo
"Professionalism and great customer service"
We responded:
"Hello Miguel,
Thank you for the 5 stars. We appreciate your business.
Juan C Hernandez, Agent"
Rita Taylor
February 10, 2026
5
out of
5
rating by Rita Taylor
"This is the best insurance company. I have ever dealt with they are professional and very kind and caring."
We responded:
"Hello Rita,
Thank you for your kind words and 5 stars! We appreciate your trust and look forward to continuing to serve you.
Juan C Hernandez, Agent"
Richard Smith
February 4, 2026
5
out of
5
rating by Richard Smith
"staff is incredibly helpful, always a smooth process."
We responded:
"Hello Richard,
Thank you for the 5 Stars! I’m glad to hear my office has made things a smooth process for you!
Juan C Hernandez, Agent"
mario camacho
February 2, 2026
5
out of
5
rating by mario camacho
"Excelente servicio, se aseguraron de explicarme a detalle cada opcion. No me equivoque en escogerlos! Muy buena asesoria!"
We responded:
"Hola Mario,
Gracias por las 5 Estrellas! Me da mucho gusto saber que mi equipo pudo explicarte cada opción a detalle y dar la asesoría que necesitaba para tomar la mejor decisión. Apreciamos mucho su confianza y estamos aquí para ayudarle siempre que lo necesite. Bienvenido a la familia de State Farm!
Juan C Hernandez, Agente"
Julian Leal Duran
January 30, 2026
5
out of
5
rating by Julian Leal Duran
"Por lo general uno siempre tiene desconfianza de las compañias aseguradoras, state farm elimino todas esas dudas con información clara , gracias a kathia por la atención brindada , muy contento con el servicio"
We responded:
"Hola Julián,
Gracias por confiar en mi oficina y StateFarm. Me Alegra saber que Kathya pudo brindarte una atención clara y de calidad.
Atte.
Juan C Hernandez, Agente"
JOSE INIGUEZ
January 29, 2026
5
out of
5
rating by JOSE INIGUEZ
"Excelente servicio al cliente, gracias Kathya y Kasandra por siempre ayudarme."
We responded:
"Hola José,
Gracias por las 5 estrellas! Me da gusto saber que mi oficina te ha brindado un excelente servicio!
Juan C Hernandez, Agente"
ITZEL MENDEZ
January 28, 2026
5
out of
5
rating by ITZEL MENDEZ
"Siempre muy amables, gracias Kathya Torres por ayudarme con mis polizas."
We responded:
"Hola Itzel,
Me alegra que Kathya haya podido ayudarte con tus pólizas. Agradecemos tu confianza y apoyo!
Juan C Hernandez, Agente"
Gabriel Garcia
January 28, 2026
5
out of
5
rating by Gabriel Garcia
"Mi experiencia con state farm son muy buenas las personas que me atienden son amables te atienden de maravilla"
We responded:
"Hola Gabriel,
Me alegra saber que mi equipo/oficina te brindó un servicio amable y excelente. Agradezcemos tu confianza en State Farm.
Juan C Hernandez, Agente"
Daniel P
January 27, 2026
5
out of
5
rating by Daniel P
"They have the best customer service and always willing to answer all my insurance questions. I’ve been a customer for my auto, life
and home insurance for years and I highly recommend them."
We responded:
"Hi Daniel,
Thank you for your kind words! We truly appreciate your recommendation and loyalty.
Juan C Hernandez, Agent"
Susan Davis
December 11, 2025
5
out of
5
rating by Susan Davis
"Kasandra and kathya and Albert are amazing.
Professional, well spoken, with empathy.
I feel as a woman in today's society safety is a priority. There are places of business that keeps the doors locked and a buzzer to let in clients. I recommend this to all businesses.
I am so pleased to do business with this state farm office.
Sincerely. SUSAN DAVIS RN BSN"
We responded:
"Hello Susan,
We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out.
Juan C Hernandez, Agent"
Jessica Lopez
December 2, 2025
1
out of
5
rating by Jessica Lopez
"I have always gone with State Farm because they are reasonably priced. I was put in a bad situation with this location. I was promised a price over the phone and paid that semi-annual price. Without my knowledge the policy was cancelled because they doubled the rate and didn't inform me. I understand raising the rate because there was a ticket on my record, but to not call and inform me was the issue. I was surprised to find out that I have been riding without insurance for over a month. Since I have been without insurance for more than 30 days that is another problem on my record that now works against me when finding new insurance. Because of the lack of communication, I now have to pay even more. I went to Allstate and with all this working against me now, I still got a more affordable price with Allstate. Do not expect a call when important changes happen with your policy."
We responded:
"Hello Jessica,
We’re very sorry to hear about your experience and appreciate you bringing this to our attention. Providing excellent insurance services is our top priority. Unfortunately, if all tickets or accidents are not disclosed, rates may change. Based on our office notes, we attempted to reach you via phone and left a voicemail to advise you. Additionally, our main office sent communications via mail.
We are happy to assist you further if you have any questions or need additional support. Wishing you all the best.
Juan C Hernandez, Agent"
Alex Ruvalcaba
November 20, 2025
5
out of
5
rating by Alex Ruvalcaba
"Muy buen servicio de parte del personal especialmente de (Katia)"
We responded:
"Hola Alex,
Gracias por las 5 estrellas! Me alegra saber que Kathya brindó un servicio excelente. Cualquier pregunta/duda que tengas, aqui estamos para asistir.
Juan C Hernandez, Agent"