Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Susan Poole

Susan Poole

November 11, 2025

5  out of  5
rating by Susan Poole
"I really appreciate the team at Juan Hernandez’ State Farm office. They are always friendly and take care of my insurance needs and issues. I highly recommend!"
Profile photo of The Pulse

The Pulse

November 5, 2025

5  out of  5
rating by The Pulse
"Kasandra and the team at State Farm are amazing! Truly appreciate their timely responses to my questions and handling all my needs when I contact them! They are very customer service oriented!! I highly Recommend them!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service provided by Kasandra. If you ever have any questions or need assistance, we’re here to help! Juan C Hernandez, Agent"
Profile photo of Melinda Roybal

Melinda Roybal

October 27, 2025

5  out of  5
rating by Melinda Roybal
"I called State Farm today. Albert answered, I was trying to explain my situation, he understood exactly what I was trying to say. He told me what we needed to do, and everything was done in a few minutes. Great customer service. Thank you Albert!"
We responded:
"Hello Melinda, Thank you for your 5-star review! I'm glad to hear Albert provided remarkable service. If you need anything going forward, please call our office. Juan C Hernandez, Agent "
Profile photo of Aurelie Delavignette

Aurelie Delavignette

September 17, 2025

5  out of  5
rating by Aurelie Delavignette
"Albert was very helpful and made it easy to communicate."
We responded:
"Hi Aurelie, Thank you for your 5-star review! We're delighted to hear you had a great experience with our State Farm office, and that Albert was able to assist you. If you need anything in the future, we're here to help! Juan C Hernandez, Agent"
Profile photo of Lizette Garcia

Lizette Garcia

July 25, 2025

5  out of  5
rating by Lizette Garcia
"My experience with State Farm has been very positive. Recently Kathya was extremely helpful and answered my questions regarding some changes and billing. Thank you!"
We responded:
"Hello Lizette, Thank you for the 5 Stars! I'm delighted to hear that Kathya provided you with excellent support and helped clarify your questions about the changes and billing. We look forward to continuing to serve you... Juan C Hernandez, Agent"
Profile photo of Paloma M

Paloma M

July 10, 2025

5  out of  5
rating by Paloma M
"Call State Farm about my car insurance and spoke with Albert. Gave him my name only once and immediately he was able to give information about my account. Professional, knowledgeable and friendly. Quite pleased with his service. Thank you for a job well done."
We responded:
"Hello Paloma, We appreciate your 5 Star review! We are delighted to know you had a great experience with Albert in our office. If you ever need any assistance in the future, please don’t hesitate to reach out. Juan C Hernandez, Agent"
Profile photo of Ricardo Saldaña

Ricardo Saldaña

June 30, 2025

5  out of  5
rating by Ricardo Saldaña
"Excelente servicio de Alberto!"
We responded:
"Hola Ricardo, Gracias por las 5 estrellas! Me alegra saber que Albert brindó un servicio excelente. Por favor, no dudes en comunicarte con nuestra oficina si necesitas algo en el futuro. Juan C Hernández, Agente"
Profile photo of PcNerd619

PcNerd619

June 20, 2025

5  out of  5
rating by PcNerd619
"Kathya Torres provided excellent service and took care of all my needs and answered all my questions."
We responded:
"Hello Thank you for the 5 Star review and sharing your thoughts! I'm glad to hear Kathya addressed and resolved your insurance needs. If you ever have any questions or need assistance, we’re here to help! Juan C Hernandez, Agent"
Profile photo of Frankie Sanchez

Frankie Sanchez

June 17, 2025

5  out of  5
rating by Frankie Sanchez
"Just spoke with Albert from State Farm. I usually don’t post many of these, but his service was absolutely amazing. Not only was he extremely thorough, knowledgeable, but he helped me figure out what policy was best for me to save a little bit of money. I highly recommend him, he is extremely professional, Very friendly and very outgoing. Albert, I really appreciate the service."
We responded:
"Hello Frankie, Thank you so much for your kind words and positive feedback! I'm thrilled to hear that Albert was able to assist you effectively. We look forward to continuing to provide you with excellent service in the future! Juan C Hernandez, Agent"
Profile photo of Alex Gomez

Alex Gomez

June 17, 2025

5  out of  5
rating by Alex Gomez
"Muy buen servicio de kathya me ayudó en todolo que le pedí y si me redujeron mi mensualidad gracias 🙏"
We responded:
"Hola Alex, Gracias por las 5 estrellas! Me da gusto saber que Kathya pudo ayudarte con lo que necesitabas. No dudes en contactarnos si ocupas algo en el futuro... Juan C Hernandez, Agente"
Profile photo of Maribel Carrillo

Maribel Carrillo

June 11, 2025

5  out of  5
rating by Maribel Carrillo
"I recibe a excelente experience in all tímes I have State Farm ensurance , Kathy’s is an excellent and professional attendant me"
We responded:
"Hello Maribel, Thank you for taking the time to share your thoughts! I'm glad to hear you’re satisfied with the service provided by Kathya at our State Farm office. If you ever have any questions or need assistance, we’re here to help! Juan C Hernandez, Agent"
Profile photo of omar dejulio

omar dejulio

June 10, 2025

5  out of  5
rating by omar dejulio
"When seeking a solution, Kathya is the one you must visit. Convenient, fast, and reliable, I am grateful for all you do for me and my family."
We responded:
"Hello Omar, Thank you for the positive feedback! I'm glad Kathya has been able to assist with your insurance needs. We look forward to continuing to provide you with great service. Juan Carlos Hernandez, Agent"
Profile photo of Arleen Molina

Arleen Molina

June 7, 2025

5  out of  5
rating by Arleen Molina
"Kasandra has always provided excellent customer service. She is for sure my go to person when I call for payments or any service :)"
We responded:
"Hello Arleen, Thank you for taking the time to share your thoughts! I'm delighted to hear that you are satisfied with Kasandra's service. Your feedback is invaluable to us, and it’s great to know that Kasandra was able to meet your expectations. If you need anything going forward... please feel free to reach out. We're always here to help! Juan Carlos Hernandez, Agent"
Profile photo of Demetrio Torres

Demetrio Torres

June 6, 2025

5  out of  5
rating by Demetrio Torres
"excelente servicio siempre de Kassndra"
We responded:
"Hello Demetrio, I'm thrilled to hear that you consistently receive excellent service from Kasandra. Your satisfaction is our priority, and we look forward to continuing to serve you! Juan C Hernandez, Agent"
Profile photo of omar santillan

omar santillan

June 6, 2025

5  out of  5
rating by omar santillan
"Hola kasandra es la mejor y me ayudo mucho en mi seguro de auto"
We responded:
"Hola Omar, Muchas gracias por las 5 estrellas! Me alegra saber que Kasandra pudo ayudarte con tu seguro de auto. Ella es una parte valiosa de nuestra oficina y se dedica a ofrecer el mejor servicio posible. Juan C Hernandez, Agente"
Profile photo of luckyday1977

luckyday1977

May 14, 2025

5  out of  5
rating by luckyday1977
"This has been the best insurance company I have ever signed up with. Fast responses and they are eager to help with any issues. A+"
We responded:
"Thank you for the 5 Stars! I'm glad to hear you had a great experience with our office. Thank you for your business! Juan Carlos Hernandez, Agent"
Profile photo of Sonia Gomez

Sonia Gomez

April 18, 2025

5  out of  5
rating by Sonia Gomez
"I have worked with Juan and Kathya for a few years now and they are the absolute best! Very professional, responsive and knowledgeable. I highly recommend working with them for all of your insurance needs!"
We responded:
"Hello Sonia, We appreciate your review! We are delighted to know you had a great experience with our office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Juan C Hernandez, Agent"
Profile photo of LVMP Admin

LVMP Admin

April 7, 2025

5  out of  5
rating by LVMP Admin
"Choosing State Farm was one of the best decisions I’ve made when it comes to safeguarding my vehicles and ensuring my peace of mind. From start to finish, their service has been nothing short of remarkable specially my representative Kasandra. What truly stands out about her is her commitment to clarity and transparency. Navigating the world of insurance can be daunting, but they make it straightforward and stress-free. Their policies are easy to understand, tailored to individual needs, and competitively priced—proof that quality coverage doesn't have to come with a hefty price tag. Their customer service team is the epitome of professionalism and care. Every interaction, whether it's a quick question or filing a claim, is met with responsiveness, empathy, and expertise. It's refreshing to know that I have a reliable partner to turn to during unexpected situations. The claims process deserves special mention. State Farm handles claims swiftly and fairly, ensuring that customers can get back on the road with minimal hassle. This kind of efficiency is rare and reflects their dedication to customer satisfaction. Additionally, their innovative tools—like mobile apps and online resources—make managing my policy and staying informed a breeze. It’s the kind of convenience that modern drivers appreciate. In every aspect, State Farm has exceeded my expectations. They are a shining example of what an auto insurance company should be: reliable, compassionate, and committed to delivering the best possible service."
We responded:
"Hello Wow! Thank you for the kind words and 5 Stars. We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! I'm glad to hear Kasandra has done an excellent job. We look forward to continuing to support your insurance needs. Juan C Hernandez, Agent"
Profile photo of adriana ramirez

adriana ramirez

March 13, 2025

5  out of  5
rating by adriana ramirez
"Best State Farm insurance agent and staff. Thank you very much for your support when difficult time. Excellent customer service, thank you for listening to my needs. Adriana,"
We responded:
"Hello Adriana, I appreciate your review! I'm glad you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Juan C Hernandez, Agent"
Profile photo of Zoey Xu

Zoey Xu

January 16, 2025

5  out of  5
rating by Zoey Xu
"Albert is the true king. 5 min of conversation and issue was solved elegantly, professionally, and efficiently. I honestly did not have a better service experience. I wish all the best to State Farm and Albert. We need more people like Albert."
We responded:
"Hello Ms. Xu, Thank you for reviewing our State Farm office; and giving us 5 stars! We’re thrilled to know you had a positive experience with Albert. Your satisfaction is our top priority! We look forward to continuing to support your insurance needs. Juan C Hernandez, Agent"
Profile photo of conni musser

conni musser

January 10, 2025

5  out of  5
rating by conni musser
"Great communication. It’s easy to speak with Carlos and his staff. They take care of everything."
We responded:
"Hello Ms. Musser, We’re thankful for your feedback and 5 Stars. It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! Juan Carlos Hernandez, Agent"
Profile photo of shantal gonzalez

shantal gonzalez

November 10, 2024

5  out of  5
rating by shantal gonzalez
"I’ve had a great experience with Juan Carlos Hernandez and his team. My representative Kathya Torres is truly the best, I recommend her to anyone. I had another insurance for the last 6 years and Kathya and her customer service help me decide to switch insurance providers. She was able to help me save money, while meeting my insurance needs. She also let me know about an issue I had and to just go clarify it with the DMV and my insurance premium would be lower. Something I had already asked my previous insurance and they always said they didn’t know and were not able to help me. Thank you Kathya!"
We responded:
"Shantal, Thank you for the 5 Stars! I'm glad to hear Kathya was able to assist you effectively, and especially catching that issue with the DMV. Our commitment to looking after our customers is always a top priority. We appreciate your business and look forward to working with you. Juan Carlos Hernandez, Agent"
Profile photo of Omar Panuco

Omar Panuco

November 7, 2024

5  out of  5
rating by Omar Panuco
"Kathya Torres desde el momento que me cambié de compañía a state farm ha sido de gran ayuda en todas mis pólizas, siempre está disponible con su buena actitud hacia todas mis dudas, es muy buena en lo que hace no me arrepiento de haberme cambiado a state farm , tengo un buen deal para todos mis autos al igual que póliza de vida y de hogar, muchas gracias!"
We responded:
"Omar, Thank you for sharing your positive experience with our office. I'm glad Kathya was able to assist you with your insurance needs. We're grateful for your kind words and are always here to help with any future needs. Juan Carlos Hernandez, Agent"
Profile photo of Louisiana Street

Louisiana Street

July 2, 2024

5  out of  5
rating by Louisiana Street
"State Farm representative Albert Castaneda provided exceptional service, helping me choose the best auto insurance for my vehicle. I appreciated his patience and thorough explanations of the different policy coverages and pricing. At no point did I feel pressured, and I was able to make an informed choice for my new car's coverage."
We responded:
"Thank you for taking the time to share your experience with us! I'm glad to hear Albert provided exemptional service and exceeded your expectations. We look forward to working with you. Juan C Hernandez, Agent"
Profile photo of Andrea Chong

Andrea Chong

January 26, 2024

5  out of  5
rating by Andrea Chong
"They are super helpful. I recently had to make a lot of insurance changes and Kathya was very responsive. She helped me get setup with insurance right away and provided recommendations to ensure we were protected."
We responded:
"Hello Andrea, Thank you for your business; and I am glad Kathya was able to make it a smooth process. Juan Carlos Hernandez, Agent"