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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of shantal gonzalez

shantal gonzalez

November 10, 2024

5  out of  5
rating by shantal gonzalez
"I’ve had a great experience with Juan Carlos Hernandez and his team. My representative Kathya Torres is truly the best, I recommend her to anyone. I had another insurance for the last 6 years and Kathya and her customer service help me decide to switch insurance providers. She was able to help me save money, while meeting my insurance needs. She also let me know about an issue I had and to just go clarify it with the DMV and my insurance premium would be lower. Something I had already asked my previous insurance and they always said they didn’t know and were not able to help me. Thank you Kathya!"
We responded:
"Shantal, Thank you for the 5 Stars! I'm glad to hear Kathya was able to assist you effectively, and especially catching that issue with the DMV. Our commitment to looking after our customers is always a top priority. We appreciate your business and look forward to working with you. Juan Carlos Hernandez, Agent"
Profile photo of Omar Panuco

Omar Panuco

November 7, 2024

5  out of  5
rating by Omar Panuco
"Kathya Torres desde el momento que me cambié de compañía a state farm ha sido de gran ayuda en todas mis pólizas, siempre está disponible con su buena actitud hacia todas mis dudas, es muy buena en lo que hace no me arrepiento de haberme cambiado a state farm , tengo un buen deal para todos mis autos al igual que póliza de vida y de hogar, muchas gracias!"
We responded:
"Omar, Thank you for sharing your positive experience with our office. I'm glad Kathya was able to assist you with your insurance needs. We're grateful for your kind words and are always here to help with any future needs. Juan Carlos Hernandez, Agent"
Profile photo of Louisiana Street

Louisiana Street

July 2, 2024

5  out of  5
rating by Louisiana Street
"State Farm representative Albert Castaneda provided exceptional service, helping me choose the best auto insurance for my vehicle. I appreciated his patience and thorough explanations of the different policy coverages and pricing. At no point did I feel pressured, and I was able to make an informed choice for my new car's coverage."
We responded:
"Thank you for taking the time to share your experience with us! I'm glad to hear Albert provided exemptional service and exceeded your expectations. We look forward to working with you. Juan C Hernandez, Agent"
Profile photo of Andrea Chong

Andrea Chong

January 26, 2024

5  out of  5
rating by Andrea Chong
"They are super helpful. I recently had to make a lot of insurance changes and Kathya was very responsive. She helped me get setup with insurance right away and provided recommendations to ensure we were protected."
We responded:
"Hello Andrea, Thank you for your business; and I am glad Kathya was able to make it a smooth process. Juan Carlos Hernandez, Agent"
Profile photo of German Fernandez

German Fernandez

January 17, 2024

5  out of  5
rating by German Fernandez
"Great customer service,, very professional staff. Highly recommende. 👌🏽"
We responded:
"Hello German, I'm happy to hear my office has provided great service and resolved your insurance needs. Please call us if you need anything else. Thank you for the 5 Stars!"
Profile photo of Barbara Pacheco

Barbara Pacheco

January 13, 2024

5  out of  5
rating by Barbara Pacheco
"Excelente servicio al cliente por parte de todo el personal en especial de Kasandra, siempre me ayuda con todas mis polizas y me da siempre las mejores opciones y el mejor precio. Cuando tuve mi accidente en Tijuana los ajustadores me ayudaron con todo y no me tuve que preocupar por nada"
We responded:
"Hi Barbara, I'm happy to hear my office/Kasandra has provided excellent service and resolved your insurance needs. Please reach out if you need anything. Thank you for the 5 Star review!"
Profile photo of Rebecca Estrada

Rebecca Estrada

January 10, 2024

5  out of  5
rating by Rebecca Estrada
"Juan and his team are so knowledgable and handle all of my business policies in Oregon. The entire office is friendly and attentive, and willing to go the extra mile to take care of me and my family. I highly recommend this agency for all the experience and the kindness they bring to the table."
We responded:
"Hi Rebecca, Thank you so much for taking the time to write a review. We truly appreciate you trusting us with your business and are so happy to have you as a customer in our agency family. We look forward to continuing to be of service for the coming yrs... Juan Carlos Hernandez, Agent"
Profile photo of Dahvia Lynch

Dahvia Lynch

November 27, 2023

5  out of  5
rating by Dahvia Lynch
"Great customer service! They are super responsive and always go the extra mile to get answers and get things done. We’ve had several claims and working with them has been no hassles on each."
We responded:
"Hi Dahvia, Thank you so much for the kind words and review. We strive to make the process of insurance/claims flawless and beneficial to the client. I'm glad we were able to meet and exceed your needs. Juan Carlos Hernandez, Agent"
Profile photo of Luis Murguia

Luis Murguia

November 21, 2023

5  out of  5
rating by Luis Murguia
"kasandra siempre me ayuda mucho en las preguntas que tengo siempre estoy muy conforme con el servicio y siempre me da información sobre lo que necesito saber. gracias"
Profile photo of Florisel Solis

Florisel Solis

November 16, 2023

5  out of  5
rating by Florisel Solis
"Excelente servicio y atención! Llevo años con State Farm en la oficina de Juan Carlos Hernandez no los cambiaría por nada. Excelente Aseguranza para tu vehículo, contestan cualquier horario y súper rápida atención de percances en California y Tijuana. SÚPER RECOMENDADOS."
We responded:
"Hola Flor, Gracias por tus amables palabras. ¡Me da gusto que mi oficina brindo un servicio extraordinario! Estamos aquí para ayudar por cualquier cosa. Juan C Hernandez, Agente"
Profile photo of Teresa Romero

Teresa Romero

September 28, 2023

5  out of  5
rating by Teresa Romero
"Excelente servicio, y excelente atencion de la srita Katia, 💯 recomendado"
We responded:
"Hi Teresa, I'm glad Kathya was able to help you with your insurance needs. We appreciate the review and your business with Juan C Hernandez State Farm Agency. Thank you! "
Profile photo of Andrea Eyraud

Andrea Eyraud

September 19, 2023

5  out of  5
rating by Andrea Eyraud
"Excellent customer service!!"
We responded:
"Hi Andrea, Thank you for the 5 Star review! "
Profile photo of Pierre Spencer

Pierre Spencer

September 19, 2023

5  out of  5
rating by Pierre Spencer
"MUCHO PLEASED WITH SERVICES, VERY EASY TO WORK WITH 😀, AND THEY TAKE CARE OF YOU SUPER A+👌 THANKS."
We responded:
"Hi Pierre, Glad to hear my office was able assist. We appreciate the review and your business with Juan C Hernandez State Farm Agency. Thank you! "
Profile photo of Talia Gaytan

Talia Gaytan

September 19, 2023

5  out of  5
rating by Talia Gaytan
"I love the customer service They always cheerful and very positive when i call. They help you as much as possible which i appreciate very much I will continue to be with them just for this reason"
We responded:
"Hello Talia, Our goal is to provide excellent service; I love to hear this! We appreciate the review and your business with Juan C Hernandez State Farm Agency. Thank you!"
Profile photo of Justin Vargas

Justin Vargas

September 15, 2023

5  out of  5
rating by Justin Vargas
"Great customer service"
We responded:
"Hi Justin, Glad we were able to help you out. Thanks for the 5-star review!"
Profile photo of Daniel H

Daniel H

August 24, 2023

5  out of  5
rating by Daniel H
"Very very helpful and great service with Kasandra. 👍"
We responded:
"Hello Daniel, Thank you for taking the time to review my agency and Kasandra. I'm glad she was able to help out and resolve your needs. Juan Carlos"
Profile photo of Juan C Lopez

Juan C Lopez

July 20, 2023

5  out of  5
rating by Juan C Lopez
"Excelente servicio, muy amables y eficientes sobre cualquier tipo de duda o accidente"
We responded:
"Hola Juan, Gracias por tomarse el tiempo y darnos 5 estrellas, apreciamos su negocio! Juan Carlos Hernandez"
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Cesar Garcia

July 12, 2023

5  out of  5
rating by Cesar Garcia
"Great rates and very professional, Kathya was very responsive on all questions I had.Would recommend anybody to this StateFarm."
We responded:
"Hi Cesar, I'm glad Kathya was able to assist you! Please reach out if you have any questions. Thank you for choosing Juan Carlos Hernandez State Farm Agency"
Profile photo of Elybeth Alcantar

Elybeth Alcantar

May 17, 2023

5  out of  5
rating by Elybeth Alcantar
"Kasandra Villegas was the most helpful agent. She answered all our questions and was extremely patient as we had several shifts in our insurance decisions. We will continue coming to see Kasandra here at State Farm!"
We responded:
"Hello Elybeth, Thank you for your compliments; Kasandra is a great team member that enjoys helping our policyholders. I appreciate you taking the time to share your positive feedback with us. Thank you! Juan Carlos."
Profile photo of Dulce ML

Dulce ML

April 21, 2023

5  out of  5
rating by Dulce ML
"I switched to State Farm 6 years ago and it’s been a whole different experience. Juan Carlos and his team specially Kathya which is my main contact are awesome, this is the first time in my 30 years insured that I had this type of service were the reach out to find out if my needs might have change, to make sure I’m getting the best coverage for my buck, it’s like a personalized agent, they analyze different scenarios to get you the best price and coverage, I started with auto insurance, since then I have acquire life and home insurance at a competitive price with excellent coverage and customer service, they been available quickly via text or email when needed to answer and concerns."
We responded:
"Hi Dulce, Thank you for such great feedback... We are grateful for Kathya and the service she was able to give you. We look forward to serving your insurance needs here at Juan Carlos Hernandez State Farm Agency. Have a great weekend!"
Profile photo of Luis Reyes

Luis Reyes

April 20, 2023

5  out of  5
rating by Luis Reyes
"Juan's office it is the best team out there!! Kasandra was able to lower the monthly cost of my vehicle insurance, affordable renters and life insurance. Thank you Statefarm!"
We responded:
"Thank you, Luis! We strive to give everyone exceptional service and this review sure proves how much we care for our customers. I'm glad Kasandra was able to help out. "
Profile photo of Valerie Loza-Frias

Valerie Loza-Frias

April 19, 2023

5  out of  5
rating by Valerie Loza-Frias
"Kasandra’s customer service has been the best for years, always available to answer my questions, very knowledgeable and friendly, she’s the reason we’ve been customers for so long, thank you kasandra!! 💖"
We responded:
"Hi Valerie, I'm so glad Kasandra was able to assist you. We sure love doing what we do and whom we serve. Please reach out with any questions and thank you for choosing Juan Carlos Hernandez State Farm Agency."
Profile photo of Jazmin Lara

Jazmin Lara

April 13, 2023

5  out of  5
rating by Jazmin Lara
"Great experience with Kassandra, always available to help. Very good customer service!"
We responded:
"Thank you, Jazmin! I'm happy Kasandra was able to assist. We appreciate this review and your business with Juan C Hernandez State Farm Agency."
Profile photo of Angelica Alcala

Angelica Alcala

March 13, 2023

5  out of  5
rating by Angelica Alcala
"Me encanto el servicio, muy profesional! Gracias ☺️"
We responded:
"Muchas gracias Angelica, Estamos muy contentos de poder ayudarte con tus necesidades de seguros - Juan C Hernandez State Farm Agency"
Profile photo of Paulina Perez

Paulina Perez

March 13, 2023

5  out of  5
rating by Paulina Perez
"Best insurance that cover’s in Mexico Kasandra and Juan are great always so helpful and knowledgeable."
We responded:
"Hi Paulina, I'm glad to hear my team has helped out with your insurance needs. Thank you for the review."